Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Cannot log in to my credit card

  • 1 réponse
  • 1 a ce problème
  • 24 vues
  • Dernière réponse par jworks

jworks
jworks
more options

I use Firefox exclusively (94.0.1) Suddenly, I cannot log into my credit card account. I've never had this problem. I can log into anything else: Banking account, webpage accounts, ets no problem. But when I try logging in to penfed.org with Firefox I get this error: (An unexpected error happened. We are unable to complete the login process. Please try again.) I can log into the account using Edge.

I emailed penfed. They said try these:

-Reset device network settings. -Power cycle/restart your computer or device. -Clear your cache/history -Ensure that your computer has the most up to date operating system available, and/or your mobile device has the most current mobile app version downloaded. -Open PenFed online in an alternate web browser (i.e. if you are using Internet Explorer, try using Google Chrome, Firefox etc...)

I had previously cleared cache/history and restarted the computer. I have NOT reset the device network settings because I am not familiar with that and don't want to mess something up. Help please

I use Firefox exclusively (94.0.1) Suddenly, I cannot log into my credit card account. I've never had this problem. I can log into anything else: Banking account, webpage accounts, ets no problem. But when I try logging in to penfed.org with Firefox I get this error: ''' (An unexpected error happened. We are unable to complete the login process. Please try again.''') I can log into the account using Edge. I emailed penfed. They said try these: -Reset device network settings. -Power cycle/restart your computer or device. -Clear your cache/history -Ensure that your computer has the most up to date operating system available, and/or your mobile device has the most current mobile app version downloaded. -Open PenFed online in an alternate web browser (i.e. if you are using Internet Explorer, try using Google Chrome, Firefox etc...) I had previously cleared cache/history and restarted the computer. I have NOT reset the device network settings because I am not familiar with that and don't want to mess something up. Help please

Solution choisie

Problem solved. I had not cleared History. After clearing it it works.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

jworks
jworks Auteur de la question
more options

Solution choisie

Problem solved. I had not cleared History. After clearing it it works.