Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Couldn't load xpcom

  • 1 réponse
  • 2 ont ce problème
  • 28 vues
  • Dernière réponse par cor-el

busaccnt
busaccnt
more options

I'm getting the error "Couldn't load XPCOM" when I try to start Firefox. This problem only started during the last Microsoft 10 update. I have completely uninstalled, including all folders and even the registry, multiple times. I still get the error. Can someone help?

I'm getting the error "Couldn't load XPCOM" when I try to start Firefox. This problem only started during the last Microsoft 10 update. I have completely uninstalled, including all folders and even the registry, multiple times. I still get the error. Can someone help?

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

An error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to do a clean reinstall and remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.