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can't print to default printer

  • 2 réponses
  • 1 a ce problème
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  • Dernière réponse par JeanneR

JeanneR
JeanneR
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This is odd. I can't print to my default printer (HP OfficeJet), or to the same hardware via the wireless network. The print dialog shows nothing but the e-mail's subject as a header, and most every control is unavailable. I CAN choose the old print dialog, but that prints only the same header and nothing else.

I CAN choose any of several PDF "printers" and the page appears just fine and will print from the corresponding PDF program. I can even choose my old HP LaserJet, which is powered down, and the page appears just fine there as well.

I can print to this default printer from any other program. I've just powered down and rebooted cold. No change.

This just started a day or so ago. Any suggestions?

Thanks for any help, Jeanne TBird 91.8.0 (32-bit) Win 8.1

This is odd. I can't print to my default printer (HP OfficeJet), or to the same hardware via the wireless network. The print dialog shows nothing but the e-mail's subject as a header, and most every control is unavailable. I CAN choose the old print dialog, but that prints only the same header and nothing else. I CAN choose any of several PDF "printers" and the page appears just fine and will print from the corresponding PDF program. I can even choose my old HP LaserJet, which is powered down, and the page appears just fine there as well. I can print to this default printer from any other program. I've just powered down and rebooted cold. No change. This just started a day or so ago. Any suggestions? Thanks for any help, Jeanne TBird 91.8.0 (32-bit) Win 8.1

Solution choisie

In Help/More Troubleshooting, at the bottom, there is a 'Clear saved print settings' button. Click that, restart TB, and see if it prints correctly with the default printer.

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sfhowes
sfhowes
  • Top 10 Contributor
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Solution choisie

In Help/More Troubleshooting, at the bottom, there is a 'Clear saved print settings' button. Click that, restart TB, and see if it prints correctly with the default printer.

JeanneR
JeanneR Auteur de la question
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Thank you so much. That did the trick. I can't imagine how I might have caused this.

In any case, that troubleshooting page is worth knowing about.