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Unable to download Mozilla Firefox for Samsung Galaxy A5

  • 6 réponses
  • 1 a ce problème
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  • Dernière réponse par James

ajchapekar
ajchapekar
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I am using Mozilla Firefox on Samsung Galaxy A5 phone (Android version 4.4.4) since 2016. I last used Firefox on my phone yesterday. Today, when I wanted to browse internet, I noticed that Mozilla Firefox app has been removed from my phone. When I visited Google Play Store, the app was unavailable in search. Since the app has has vanished from phone, I tried to open the download link on Mozilla.org website in Chrome, it is not working (https://app.adjust.com/2uo1qc?redirect=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dorg.mozilla.firefox&campaign=www.mozilla.org&adgroup=mobile-android-page) I am in a fix! Please provide resolution on priority.

I am using Mozilla Firefox on Samsung Galaxy A5 phone (Android version 4.4.4) since 2016. I last used Firefox on my phone yesterday. Today, when I wanted to browse internet, I noticed that Mozilla Firefox app has been removed from my phone. When I visited Google Play Store, the app was unavailable in search. Since the app has has vanished from phone, I tried to open the download link on Mozilla.org website in Chrome, it is not working (https://app.adjust.com/2uo1qc?redirect=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dorg.mozilla.firefox&campaign=www.mozilla.org&adgroup=mobile-android-page) I am in a fix! Please provide resolution on priority.

Toutes les réponses (6)

ajchapekar
ajchapekar Auteur de la question
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Cleaned up the Google Play link to https://play.google.com/store/apps/details?id=org.mozilla.firefox&campaign=www.mozilla.org&adgroup=mobile-android-page. The page shows that the app is installed but not available for my device!! I suspect that the Mozilla Firefox version last installed on my cellphone was auto updated yesterday night and the latest browser version is not supported on my old device. Now the question is how do I reinstate last working Firefox version? Thanks

Paul
Paul
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Hi

Firefox for Android has not been available for devices running Android 4 for almost two years - we no longer support that platform.

ajchapekar
ajchapekar Auteur de la question
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Hi Seburo, Thanks for replying. I was using Mozilla Firefox on Android 4.4.4 till yesterday. I do not know how the browser disappeared from my cellphone overnight. Please advise how can I reinstall the last Mozilla version supported on 4.4.4. Thanks

ajchapekar
ajchapekar Auteur de la question
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I reinstalled Firefox 68.11.0 on my Android 4.4.4 phone by clicking https://download.mozilla.org/?product=fennec-latest&os=android&lang=multi

The complete solution is posted at https://support.mozilla.org/en-US/questions/1300966

Thanks

Paul
Paul
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

James
James
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There were no Android Firefox Releases 69.0 to 78 and the Fx 79.0 to current Fx 100.0 Releases requires Android 5.0 or later.

https://www.mozilla.org/firefox/android/100.0/system-requirements/ https://www.mozilla.org/firefox/android/79.0/system-requirements/