Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Cannot access Primary Email in Firefox Account. There is no Secondary Email set.

  • 1 réponse
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par cor-el

schoi
schoi
more options

A previous company employee set up a Firefox Account, that we release a Firefox Add-On against. This person set up their work account as the Firefox Account Primary Email and did not set up a Secondary Account. This person left the company, and their email account is no longer available. We now need to update the Add-On. We have authentication information to log into the account, but when we try to access the Add-On/Extension location, the system sends a verification code to the Primary Email. We cannot even set a Secondary Email for the same reason. What can we do since creating a new account will not allow us to access and update the existing Add-On?

A previous company employee set up a Firefox Account, that we release a Firefox Add-On against. This person set up their work account as the Firefox Account Primary Email and did not set up a Secondary Account. This person left the company, and their email account is no longer available. We now need to update the Add-On. We have authentication information to log into the account, but when we try to access the Add-On/Extension location, the system sends a verification code to the Primary Email. We cannot even set a Secondary Email for the same reason. What can we do since creating a new account will not allow us to access and update the existing Add-On?

Toutes les réponses (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

You would have to take this to the Mozilla Discourse Add-ons forum as this is a Firefox support forum and is a different forum.