Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Logins are gone

  • 2 réponses
  • 1 a ce problème
  • 14 vues
  • Dernière réponse par stefan.reiber

stefan.reiber
stefan.reiber
more options

Hello, my logins are gone since yesterday. about:profiles gives me just 1 profile. in the profile folder there is the logins.json and the key4.db file but it wont load the two files when I start firefox. They contain 100+ logins.

All the troubleshoot sites say, I should make sure, these two files are in the main profile folder and they are. The two files also dont seem corrupted.

Thank you.

Hello, my logins are gone since yesterday. about:profiles gives me just 1 profile. in the profile folder there is the logins.json and the key4.db file but it wont load the two files when I start firefox. They contain 100+ logins. All the troubleshoot sites say, I should make sure, these two files are in the main profile folder and they are. The two files also dont seem corrupted. Thank you.
Captures d’écran jointes

Toutes les réponses (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I assume that you have opened logins.json to check whether the files is valid JSON ?

You can try to temporarily set signon.debug = true on the about:config page and close and restart Firefox and then check the Browser Console for logins related messages after you have opened about:logins to trigger the loading of the logins.

You can create a backup copy of logins.json and key4.db just to be sure.

You can look a utility to browse System Restore points to see if you can find a working matching logins.json and key4.db.

stefan.reiber
stefan.reiber Auteur de la question
more options

Thank you. Yes I checked the logins.json, its valid. I set the signon.debug=true, restartet and caught the errors in the added screenshot and others. It appears to find no profile, though I only got one which is loaded correctly if I start the browser in "safe mode". SO if I start firefox in savemode, all logins are there. Replacing the logins.json and key4.db with older versions didnt work for me.

Any Idea why its working in "safe mode" ? (fehlerbehebungsmodus in german) Thanks a lot.