We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Message Reply not saved in Sent folder

  • 4 réponses
  • 0 a ce problème
  • 6 vues
  • Dernière réponse par FH040

FH040
FH040
more options

I am using the latest version of Thunderbird on a Windows computer. I have no Thunderbird extensions and am using all of the default settings. 

When I create and send a message it is saved in the Sent folder, but when I reply to a message it is not saved in the Sent Folder, although the message does actually get sent. There are no error messages.

I have tried re-installing Thunderbird, compacting each folder, repairing each folder, and turning off my security software, all to no avail.

I tried researching the issue but could not find anything that would pertain to this problem.

I would appreciate any technical support you can provide.

Thank you.

I am using the latest version of Thunderbird on a Windows computer. I have no Thunderbird extensions and am using all of the default settings. When I create and send a message it is saved in the Sent folder, but when I reply to a message it is not saved in the Sent Folder, although the message does actually get sent. There are no error messages. I have tried re-installing Thunderbird, compacting each folder, repairing each folder, and turning off my security software, all to no avail. I tried researching the issue but could not find anything that would pertain to this problem. I would appreciate any technical support you can provide. Thank you.

Modifié le par FH040

Solution choisie

Deleting all of the files in the Sent folder appears to have fixed the problem.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (4)

david
david
  • Top 10 Contributor
more options

Just a possibility: check the copies&folder setting to see if you have the box ticked to save replies in other than the sent folder.

FH040
FH040 Auteur de la question
more options

Thanks for your prompt reply. 

No, that box remains unchecked.

Could it be a profile issue?

FH040
FH040 Auteur de la question
more options

When I send a message reply the number of items in the Sent folder is incremented by one but there is no new entry in that folder.

FH040
FH040 Auteur de la question
more options

Solution choisie

Deleting all of the files in the Sent folder appears to have fixed the problem.