Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Unable to receive emails from some senders

  • 1 réponse
  • 3 ont ce problème
  • 7 vues
  • Dernière réponse par sfhowes

southmoondesigns
southmoondesigns
more options

There are two people in the same company who send me emails that I never receive. Other people in the same company have no problem. I need to be able to receive all emails from this company. What do I do to correct this issue?

There are two people in the same company who send me emails that I never receive. Other people in the same company have no problem. I need to be able to receive all emails from this company. What do I do to correct this issue?

Toutes les réponses (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Are the missing messages sent to the Spam/Junk/Bulk folder by the controls applied by your mail service, before they reach TB? If so, you might have to whitelist or unblock these senders, through your webmail interface. The senders from that company that do reach you might be avoiding spam filtering by not having, e.g. a signature with an image.