Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Firefox Private Network INSTALLATION

  • 3 réponses
  • 0 a ce problème
  • 4 vues
  • Dernière réponse par Paul

more options

Okay, I went to your HELP article about installing Private Network and tried to follow the instructions, but the button allowing me to down-lode didn't appear, as indicated in the article. Finally, I started a new account, with a free trial and a $2.99/monthly fee for 3x installations. As I already have an account, and I'm only aware of 1x installation on that - the old Windows 10 computer that can't be upgraded to W11. I don't know how to access information about these accounts...to see if I have used more than 1 installation on my first account, for example. Can someone help me with all of this? Thanks.

Okay, I went to your HELP article about installing Private Network and tried to follow the instructions, but the button allowing me to down-lode didn't appear, as indicated in the article. Finally, I started a new account, with a free trial and a $2.99/monthly fee for 3x installations. As I already have an account, and I'm only aware of 1x installation on that - the old Windows 10 computer that can't be upgraded to W11. I don't know how to access information about these accounts...to see if I have used more than 1 installation on my first account, for example. Can someone help me with all of this? Thanks.

Toutes les réponses (3)

more options

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

more options

Thanks Paul, I sent a new message as you indicated.

more options

No problem, thank you for letting us know.