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New email address using my existing domain, cannot receive mails to it ?

  • 8 réponses
  • 0 a ce problème
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  • Dernière réponse par david

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I have set up a new email address for my to use my existing domain i.e. I am joe@my domain.com and I have set up an email with my provider for jane@mydomain.com. I can send emails with her email jane@mydomain.com but we cannot receive anything. Do I have to reconfigure something in my 'settings' in order for her to receive her emails ?

Thanks !

I have set up a new email address for my to use my existing domain i.e. I am joe@my domain.com and I have set up an email with my provider for jane@mydomain.com. I can send emails with her email jane@mydomain.com but we cannot receive anything. Do I have to reconfigure something in my 'settings' in order for her to receive her emails ? Thanks !

Solution choisie

Hi David,

Thank you so much, that was perfect ! :-)

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Did you set up a separate account for her account? If you did, there should be two incoming servers that are identical except for account info, and two identical SMTP servers except for account info,

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Hi David,

Thanks very much for responding !

I have not set up a separate account as I was afraid that I might cause a problem with my primary account, and I do not know how to set up a separate account in her name ?

How do I do this David - if you don't mind ?

Thanks again.

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Start with File>New>existing email account and then fill in the information. The process will create a second email account, separate 100% from yours, but will have same servers defined, but you will need to enter that information during setup.

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Thank you David ! I'll give that a try when I have a minute.

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Hi David,

Under 'your full name' is this where I put in my wife's name ? Under 'email address' is this where I put my wife's name @mydomain.com ? Password; is this the one that has been given to her when I set up her email with my provider ?

Thanks very much David, I am just very nervous about interfering with my main email me@mydomain.com

Thanks !

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Yes, Exactly. Since it is for her, that is what will distinguish her account from yours, as otherwise, all the remaining info, such as incoming server, outgoing server, will be the same.

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Solution choisie

Hi David,

Thank you so much, that was perfect ! :-)

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You're very welcome,