Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

During transaction of buying for 29.9 $ the tracking protection Shield electricity went down.

  • 2 réponses
  • 0 a ce problème
  • 3 vues
  • Dernière réponse par James

DrS.Barbara Stass-Stasikowski
DrS.Barbara Stass-Stasikowski
more options

To day 07.09.2023 at 12 Mid Day electricity went down. I was in the process of buying via internet at my PC the" enhanced tucking protection shield of Firefox. , I was several times over the past month reminded that it EXPIRED and needs renewal I gave details of my credit card, but am not sure if the transaction got completed. Because afterwards I could not find any trace of this transactipn at my PC and at my Firefox account, I am questioning ,if it was legal ?. Why is the " enhanced trucking protection " at present NOT LISTED between Furefox's products? please clarify. 

Was it a legal transaction or a scam ? Was it completed or abounded ?

Please help to entangle these issues

To day 07.09.2023 at 12 Mid Day electricity went down. I was in the process of buying via internet at my PC the" enhanced tucking protection shield of Firefox. , I was several times over the past month reminded that it EXPIRED and needs renewal I gave details of my credit card, but am not sure if the transaction got completed. Because afterwards I could not find any trace of this transactipn at my PC and at my Firefox account, I am questioning ,if it was legal ?. Why is the " enhanced trucking protection " at present NOT LISTED between Furefox's products? please clarify. Was it a legal transaction or a scam ? Was it completed or abounded ? Please help to entangle these issues

Toutes les réponses (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Enhanced tracking protection is provided for free in Firefox - you do not need to pay for it.

Unless you have previously paid for one of our Premium products (such as VPN, Firefox Private Network and Firefox Relay), I am very sorry, but it sounds like you have been the victim of a scam. I strongly recommend that you contact your credit card provide as soon as possible for help and further investigation of this.

James
James
  • Moderator
  • Top 10 Contributor
more options

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-android https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-ios https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track

Hard to know what OS you are using Firefox web browser on since you posted this in the Firefox Focus product section.

Modifié le par James