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password blocked

  • 3 réponses
  • 0 a ce problème
  • 12 vues
  • Dernière réponse par cor-el

parsingwithsusan
parsingwithsusan
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My password to amazon has been blocked by Firefox. I cannot change the password or use it.

My password to amazon has been blocked by Firefox. I cannot change the password or use it.

Toutes les réponses (3)

Dropa
Dropa
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Screenshot of the error so others can see what is happening during the login?

parsingwithsusan
parsingwithsusan Auteur de la question
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No problem not solved. Black dots run across the password screen and cannot be changed. Talked and worked with amazon but the problem has been created by Firefox

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See also:

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window