Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Amazon video player won't load on Firefox

  • 5 réponses
  • 0 a ce problème
  • 1 vue
  • Dernière réponse par leeburton

more options

After using Firefox to play Amazon videos for years, it suddenly stopped being able to load the video player so I can no longer stream Amazon videos from Firefox.

After using Firefox to play Amazon videos for years, it suddenly stopped being able to load the video player so I can no longer stream Amazon videos from Firefox.

Solution choisie

Note that macOS 10.15 supports the current 118.0.2 Firefox release, so you can try to update to see if that version works.

Is this about DRM protected content that uses the Widevine plugin?

Anything relevant-looking in the Web Console ?


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
Lire cette réponse dans son contexte 👍 0

Toutes les réponses (5)

more options

Are you able to play trailers?

more options

Solution choisie

Note that macOS 10.15 supports the current 118.0.2 Firefox release, so you can try to update to see if that version works.

Is this about DRM protected content that uses the Widevine plugin?

Anything relevant-looking in the Web Console ?


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
more options

It was an add-on conflict

more options

Is this about Adblocker Ultimate ?

You can consider uBlock Origin as a replacement for your current Ad blocker to see if that works better (lower memory footprint, less issues).

more options

I did turn off several add-ones including one ad-blocker and now the video player works fine. None of the ad-one I turned off are essential and I do still have an ad blocker. Thanks for the tip.