Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Everything is missing

  • 2 réponses
  • 0 a ce problème
  • 6 vues
  • Dernière réponse par zeroknight

b52srule
b52srule
more options

Everything is gone….bookmarks, passwords, history on my desktop computer and I have no idea why. I opened Firefox and the home page was different and then noticed nothing was the same. I dl Firefox again, no help, same result. I do have my desktop synced to my iPad and laptop but I’m concerned they will import from the desktop and get wiped out. Is there a way to sync from the laptop to the desktop? I am at a complete loss on how to fix this. I do run a backup on this computer. Would that help? Restore point?

Many thanks,

Len

Everything is gone….bookmarks, passwords, history on my desktop computer and I have no idea why. I opened Firefox and the home page was different and then noticed nothing was the same. I dl Firefox again, no help, same result. I do have my desktop synced to my iPad and laptop but I’m concerned they will import from the desktop and get wiped out. Is there a way to sync from the laptop to the desktop? I am at a complete loss on how to fix this. I do run a backup on this computer. Would that help? Restore point? Many thanks, Len

Toutes les réponses (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi Len

This support article should help:

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

zeroknight
zeroknight
more options

Check for other profiles on your system.

Look for an "Old Firefox Data" folder on your desktop.

If you installed Firefox from the Microsoft Store, the settings are stored separately from other installations.

Log out of sync and backup any existing profile you want to keep before attempting to sync.