Videos on YouTube restricted to 360p
Every time I try to change the resolution of YouTube videos, it only provides 360p as an option, with a "Missing options?" message that redirects me to Google help page that just says my browser might be out of date (I'm on most recent Firefox and Windows 10 updates). The quality is still stuck in 360p when I reboot Firefox in Troubleshooting mode, and there are no quality issues when I use a browser like Edge. What should I be checking to resolve the issue?
Solution choisie
I did all of the above . I ended up just refreshing my Firefox (prompted when I tried to uninstall and reinstall it) and that ended up fixing the problem. Don't know what setting was causing it to bug out
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I see that you have quite a few YouTube extensions, so it is possible that one is causing this problem.
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click "Refresh Firefox" in the Troubleshoot Mode start window
- https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
- press "Command+Shift+R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like about blocked content.
Solution choisie
I did all of the above . I ended up just refreshing my Firefox (prompted when I tried to uninstall and reinstall it) and that ended up fixing the problem. Don't know what setting was causing it to bug out
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