Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Help Needed with oauth Login Issues

  • 19 réponses
  • 0 a ce problème
  • Dernière réponse par david

more options

I've been using Thunderbird for several years now without any issues, and I currently have the latest version installed. I typically have multiple email accounts logged in. Recently, I tried adding a Gmail account, but it wouldn’t log in, showing the error: "Unable to log in at server. Probably wrong configuration, username, or password."

I’ve tried the usual fixes like closing and reopening Thunderbird, clearing cache files, and even searching online for solutions. Based on what I found, I’ve tried turning off VPN/antivirus, changing the default browser, clearing browser data, and, finally, uninstalling and reinstalling Thunderbird after removing all my email accounts.

Now, I’m unable to log in to any of my accounts, which were working fine before. Can anyone guide me on how to resolve this issue?

Thanks in advance!

I've been using Thunderbird for several years now without any issues, and I currently have the latest version installed. I typically have multiple email accounts logged in. Recently, I tried adding a Gmail account, but it wouldn’t log in, showing the error: "Unable to log in at server. Probably wrong configuration, username, or password." I’ve tried the usual fixes like closing and reopening Thunderbird, clearing cache files, and even searching online for solutions. Based on what I found, I’ve tried turning off VPN/antivirus, changing the default browser, clearing browser data, and, finally, uninstalling and reinstalling Thunderbird after removing all my email accounts. Now, I’m unable to log in to any of my accounts, which were working fine before. Can anyone guide me on how to resolve this issue? Thanks in advance!

Modifié le par Wayne Mery

Toutes les réponses (19)

more options

These steps usually work:

  1. be sure that cookies are accepted at settings>privacy&security'
  2. at email setup, enter name and email address and NOTHING ELSE. Let thunderbird fill in server info and Google will prompt for password.

Cela vous a-t-il été utile ?

more options

Yes, I tried and it is also not helping me. Thanks for the response.

Cela vous a-t-il été utile ?

more options

you might also check settings>privacy&security to ensure that no remnants of passwords are there. What specific error are you getting?

Cela vous a-t-il été utile ?

more options

I don't have saved any passwords.

I just fill the name, email and password and click continue, IMAP is automatically selected and I click on done, a popup will appear and I accept it and that's it, it shows the error message 'Unable to log in at server. Probably wrong configuration, username, or password'. This will happen if I try to login with any email.

Cela vous a-t-il été utile ?

more options

I have a doubt. I don't know what I am asking was correct or not. The popup message comes from other browser or from thunderbird? Because I have the the thunderbird icon on the popup. (please see the attached Image)

Cela vous a-t-il été utile ?

more options

What happens when you do not enter password? My suggestion had been to not enter it until prompted by Google.

Cela vous a-t-il été utile ?

more options

Even If I didn't enter the password it is going to the next process, I mean to the popup window. It doesn't show that you haven't enter your password.

Cela vous a-t-il été utile ?

more options

the popup will be different and asks for password.

Cela vous a-t-il été utile ?

more options

Yes, I received a popup to enter my password only for the 1st time after reinstalled the app and it never asked for password again. But when I enter my password for that 1st time, I received an email from google and that says, New signin detected. Usually we all will receive this google message after logged into a third party app. But I received it here also, which means google granted the access to login, but thunderbird is denying it.

Cela vous a-t-il été utile ?

more options

If google prompted for password and accepted it, the account should be okay. If you close and restart thunderbird and the account then doesn't work, that could be an indication that thunderbird is being interrupted when closing and updating account info. Since you state Google accepted the password, I don't know what you mean by 'thunderbird is denying it'.

Cela vous a-t-il été utile ?

more options

I mean 'I think thunderbird denying it'. I don't know how to say it. May be any system settings are affecting this to happen. If google accepted then why am I facing the issue? Is there any possible way to find a solution?

Cela vous a-t-il été utile ?

more options

All I can suggest from where I am is to start over:

  1. remove the account if it installed
  2. check at settings>privacy&security that cookies are accepted
  3. check at settings>privacy&security that there are no password entries for that account
  4. click the menu to create email account and enter name, email address and nothing else
  5. that should prompt a google popup for password
  6. after entering it, the account should be done, with no further prompts. These steps usually work.

Cela vous a-t-il été utile ?

more options

When you said

2. check at settings>privacy&security that cookies are accepted 3. check at settings>privacy&security that there are no password entries for that account

are you mentioning the default browser?

If that's what you said then everything is correct as you said.

Cela vous a-t-il été utile ?

more options

I didn't mention a browser. That shouldn't normally be an issue.

Cela vous a-t-il été utile ?

more options

The instructions are for Thunderbird, not your system's browser. Oauth prompts happen IN Thunderbird, not your system's browser.

Cela vous a-t-il été utile ?

more options

Cookies are already accepted, and there is no passwords saved. But still the problem exists.

Cela vous a-t-il été utile ?

more options

Solved the problem by removing thunderbird on https://account.microsoft.com/privacy/app-access and when configuring the mail again, Incoming Server -> Authentication Method = Normal Password, Outgoing Server -> Authentication Method = No Authentication

I don't know how safe this is and first step might be redundant but it worked for me

Cela vous a-t-il été utile ?

more options

Thanks for your response @mustafa

I cleared the data in Microsoft account -> Privacy -> App access Still no changes.

Cela vous a-t-il été utile ?

more options

My suggestion was to NOT enter password. be sure that cookies are accepted.

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.