Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

MAJOR FIREFOX MOBILE BUG

KingOFStrike 123
KingOFStrike 123
more options

Browsing on firefox mobil gets very hot and laggy super quickly, brosing shouldn't be a heavy workload, but only in firefox my phone heats up and get lag super quickly until it became unbearable in terms of lag and temperature, after some searching I found out that this was a common issue and why didn't Mozilla fix this, it's a major known issue

Browsing on firefox mobil gets very hot and laggy super quickly, brosing shouldn't be a heavy workload, but only in firefox my phone heats up and get lag super quickly until it became unbearable in terms of lag and temperature, after some searching I found out that this was a common issue and why didn't Mozilla fix this, it's a major known issue

Toutes les réponses (2)

Cherize Van zyl
Cherize Van zyl
more options

The excessive heat and lag issue on Firefox Mobile is frustrating. Let's troubleshoot and potentially resolve this:

  • Troubleshooting Steps:*

1. Update Firefox Mobile to the latest version. 2. Clear browsing data, cache, and cookies. 3. Disable extensions (if installed). 4. Check for conflicting apps. 5. Adjust settings: 

   - Disable "Tracking Protection" (Settings > Privacy).
   - Enable "Low-Resource Mode" (Settings > Advanced).

6. Close unnecessary tabs. 7. Restart your device.

  • Additional Fixes:*

1. Disable Hardware Acceleration: 

   - Settings > Advanced > toggle off "Hardware Acceleration".

2. Disable Background Sync: 

   - Settings > Sync > toggle off "Background Sync".

3. Reset Firefox Mobile: 

   - Settings > Advanced > "Reset Firefox".
  • Report the Issue to Mozilla:*

1. Visit Mozilla's Bugzilla platform. 2. Search for existing reports (keywords: "Firefox Mobile heat lag"). 3. Create a new report, providing: 

   - Device details (model, OS, RAM).
   - Firefox Mobile version.
   - Steps to reproduce the issue.
  • Community Solutions:*

1. Forum discussions: Mozilla Support Forum, Reddit (r/firefox). 2. User-provided solutions.

  • Potential Causes:*

1. Resource-intensive websites. 2. Inefficient rendering engine. 3. Conflict with device hardware.

  • Mozilla's Response:*

Mozilla is aware of this issue and has been working on optimizations. You can track progress on Bugzilla.

  • Alternative Browsers:*

Consider temporarily using alternative browsers (e.g., Chrome, Samsung Internet) to compare performance.

  • Your Device:*

Please provide:

1. Device model. 2. Operating System. 3. RAM. 4. Storage space.

This information will help me provide more tailored guidance.

Let's work together to resolve this issue!

Cela vous a-t-il été utile ?

KingOFStrike 123
KingOFStrike 123 Auteur de la question
more options

why the hell did mozilla not make it's customer support any easier, first the CS email from their playstore after you send the email you received the notes that they doesn't monitor the email, so basically they didn't look at the CS email from the play store and in the email they redirect you to this site. HERE'S THE QUOTE FROM THE PLAYSTORE EMAIL  : This email inbox is not monitored. For customer support, please visit our help center: https://support.mozilla.org/en-US/ You can review help articles or ask a question in our help forum.

And now THIS !!! WTF MOZILLA

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.