Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Can't mark message in local folder as unread

  • 3 réponses
  • 0 a ce problème
  • 1 vue
  • Dernière réponse par SpEd

more options

One local folder is showing 13 unread messages.

Scrolling through the folder shows no unread messages.

Clicking the top sort by read/unread button shows no unread messages.

Using the filter button for unread shows no unread messages.

Right-clicking the folder "Mark Folder Read" does nothing.

One local folder is showing 13 unread messages. Scrolling through the folder shows no unread messages. Clicking the top sort by read/unread button shows no unread messages. Using the filter button for unread shows no unread messages. Right-clicking the folder "Mark Folder Read" does nothing.

Solution choisie

Interesting result:

  1. Numbered list item Made a new folder
  2. Selected all messages in old folder
  3. Dragged to new folder
  4. Old folder does not display any messages but says 13 unread of 629

Odd. Went to check directory of local folders to see if it was now empty. It was not, with a .sbd folder under it.

Solution: Unread message and total message count for a folder appears to display the count of messages in that folder PLUS any subfolders (?). So when a top-level local folder is "Favorited" and only favorited folders are displayed in the view, all subfolders (and unread messages) are hidden from the user. So change view to "all" to see all folders.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (3)

more options

That seems to have been fixed in version 128.6.0esr that I just installed this evening. Once you've installed it, check the release Notes in 'About' and see if it's resolved.

Cela vous a-t-il été utile ?

more options

Updated to 128.6.0esr and it did not work for me.

I will try making a new folder and moving stuff over, sometimes that works (I had a local folder issue screwing up and not allowing some messages to be filed there). But this folder has 5k emails...  :-)

Cela vous a-t-il été utile ?

more options

Solution choisie

Interesting result:

  1. Numbered list item Made a new folder
  2. Selected all messages in old folder
  3. Dragged to new folder
  4. Old folder does not display any messages but says 13 unread of 629

Odd. Went to check directory of local folders to see if it was now empty. It was not, with a .sbd folder under it.

Solution: Unread message and total message count for a folder appears to display the count of messages in that folder PLUS any subfolders (?). So when a top-level local folder is "Favorited" and only favorited folders are displayed in the view, all subfolders (and unread messages) are hidden from the user. So change view to "all" to see all folders.

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.