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AVG Antivirus will not let log in page for Webkinz load how do I get around that?

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  • 19 ont ce problème
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  • Dernière réponse par cor-el

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I loaded AVG Antivirus Free Edition on my laptop and I use Mozilla as by browser. When my kids try to go on to the webkinz site it lets them go on the site and do everything EXCEPT log in. I noticed when I disable the AVG it works fine. How do I get around that?

I loaded AVG Antivirus Free Edition on my laptop and I use Mozilla as by browser. When my kids try to go on to the webkinz site it lets them go on the site and do everything EXCEPT log in. I noticed when I disable the AVG it works fine. How do I get around that?

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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the Safe mode start window to disable all extensions.
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")


Your above posted system details show outdated plugin(s) with known security and stability risks.

  1. Shockwave Flash 10.0 r22
  2. Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers

Update the Java plugin to the latest version.

Update the Flash plugin to the latest version.