Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Solved "Error message": Unable to process backup file .json of bookmarks saved from different computer

  • 2 réponses
  • 20 ont ce problème
  • 1 vue
  • Dernière réponse par cor-el

lite1
lite1
more options

Want to move bookmarks from old laptop running Firefox 3.1.6 and Win XP to new laptop running Win 7 64-bit and FF 3.1.6 which I just installed. On new laptop I browsed from FF to Restore bookmarks from file I had saved from old laptop (edit to add: it is about 4500kb). The file (bookmarks-2010-10-15.json) is NOT write protected. FF reports "Unable to process backup file".

I have shut down FF and rebooting computer. I am able to restore a bookmark file that was created on new laptop but NOT the one saved from old laptop so I do NOT think the file that the knowledge base (http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox) refers to as potentially problematic is the problem in my case. I do NOT want to proceed with the other suggestions (create new profile and etc.) for fear of creating even more problems.

Appreciate your advice - I have probably a 1000 or more bookmarks to move and so this is vital and probably typical of anyone with a new computer.

Want to move bookmarks from old laptop running Firefox 3.1.6 and Win XP to new laptop running Win 7 64-bit and FF 3.1.6 which I just installed. On new laptop I browsed from FF to Restore bookmarks from file I had saved from old laptop (edit to add: it is about 4500kb). The file (bookmarks-2010-10-15.json) is NOT write protected. FF reports "Unable to process backup file". I have shut down FF and rebooting computer. I am able to restore a bookmark file that was created on new laptop but NOT the one saved from old laptop so I do NOT think the file that the knowledge base (http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox) refers to as potentially problematic is the problem in my case. I do NOT want to proceed with the other suggestions (create new profile and etc.) for fear of creating even more problems. Appreciate your advice - I have probably a 1000 or more bookmarks to move and so this is vital and probably typical of anyone with a new computer.

Modifié le par lite1

Toutes les réponses (2)

lite1
lite1 Auteur de la question
more options

PROBLEM SOLVED I did backup from old laptop again both as .json file and as an export to html. This time the .json file worked to restore from it.

I had read on a different thread here about using the html version and was going to give that a try but also made the new .json at the same time to see if I could get that to work - which it did. I expect that either approach gives the same results and so if one approach is not working for you perhaps the other approach will take care of it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Always make sure to add the .json file extension if you create a JSON backup.