Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

latest version downloaded but can't run it

  • 2 réponses
  • 6 ont ce problème
  • 7 vues
  • Dernière réponse par teeny_weeny

obsonoprincess
obsonoprincess
more options

I've downloaded the latest version several times-each time it alerts me that the new version is available. It goes to my download mgr as usual and after it finishes, it disappears without a chance to run the new version.

If I'm already fully upgraded then why does it keep asking me if I want to upgrade? OR if I'm not, what is the issue I'm dealing with?

I've downloaded the latest version several times-each time it alerts me that the new version is available. It goes to my download mgr as usual and after it finishes, it disappears without a chance to run the new version. If I'm already fully upgraded then why does it keep asking me if I want to upgrade? OR if I'm not, what is the issue I'm dealing with?

Toutes les réponses (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

teeny_weeny
teeny_weeny
more options

Yeowsers! That is a bit drastic.

Sorry I can't give you a link, but try to download the file yourself.

That is: look for the version you want on this site and download it yourself. Then run it and see what happens.

Oh, be careful. I don't want you to go through what I just went through with my updates from 16 to 17.

Good luck all the same.