Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I am having problems with my Sync and bookmarks. I synced my bookmarks before wiping the hard drive. Now when I type in my email address to restore/get back my bookmarks, the box reads "already in use" I have my sync key. I need help. Help!!!!!

Albert2826
Albert2826
more options

Question I am having problems with my Sync and bookmarks. I synced my bookmarks before wiping the hard drive. Now when I type in my email address to restore/get back my bookmarks, the box reads "already in use" I have my sync key. I need help. Help!!!!!

Question I am having problems with my Sync and bookmarks. I synced my bookmarks before wiping the hard drive. Now when I type in my email address to restore/get back my bookmarks, the box reads "already in use" I have my sync key. I need help. Help!!!!!

Toutes les réponses (1)

the-edmeister
the-edmeister
  • Moderator
more options

Sounds as if you are trying to create a new Sync account. You need to treat that software reload as a new device for purposes of Sync.

https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync#w_add-another-computer