Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

I am getting notifications for a Firefox upgrade, but when I attempt to download the upgrade all that happens is a continous message about "Connecting to the update server". It never actually connects.

  • 1 réponse
  • 2 ont ce problème
  • 3 vues
  • Dernière réponse par cor-el

more options

I get a notification that a Firefox upgrade, to rel 6.02 is available. When I select the option to download the upgrade, I get a message "Connecting to the update server", but it never starts the download.

I get a notification that a Firefox upgrade, to rel 6.02 is available. When I select the option to download the upgrade, I get a message "Connecting to the update server", but it never starts the download.

Toutes les réponses (1)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.