Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Hi. Downloads has changed; I cannot open or download attachments. I don't get the window that asked "Open" or "Save" either.

  • 1 réponse
  • 8 ont ce problème
  • 1 vue
  • Dernière réponse par rbillings

carrieinholland
carrieinholland
more options

When I receive an attached document (Word or OpenOffice), I click on it. I get a Norton Antivirus window that says it's clear and I click on the yellow Download button. Then nothing happens. 1. I don't get the windows that asked Open? or Save?. 2. The documents are not in the Download folder. 3. I reset the downloads to my Documents folder - nothing appears there either. 4. I search my iMac with the file names, and no results show up.

When I receive an attached document (Word or OpenOffice), I click on it. I get a Norton Antivirus window that says it's clear and I click on the yellow Download button. Then nothing happens. 1. I don't get the windows that asked Open? or Save?. 2. The documents are not in the Download folder. 3. I reset the downloads to my Documents folder - nothing appears there either. 4. I search my iMac with the file names, and no results show up.

Solution choisie

Hi carrieinholland-

I would recommend reading this Support article on troubleshooting Opening/Download issues:

Manage file types and download actions in Firefox

Hope that helps.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

rbillings
rbillings
more options

Solution choisie

Hi carrieinholland-

I would recommend reading this Support article on troubleshooting Opening/Download issues:

Manage file types and download actions in Firefox

Hope that helps.