We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes

Chickentoaster
Chickentoaster
more options

I want to start it, then i get the mozilla breakdown message (sorry, a problem occured,...) then I click restart and get another assistant and so forth... --> i can't start it, even if I press shift or the capslock while starting it.

Logs: Absturz-ID: bp-8ccc71f6-e1a0-4c5b-8dc1-50b292111111 (11.11.2011 15:38)

Absturz-ID: bp-24fe0f7a-50b8-4e62-97ad-c26f72111111 (11.11.2011 15:38)

Absturz-ID: bp-252ce953-9ebc-4208-86ec-9962c2111111 (11.11.2011 15:37)

Absturz-ID: bp-2400aa95-ab24-437b-88db-c19b62111111 (11.11.2011 15:37)

Absturz-ID: bp-edc978a9-cdc3-4f0d-b030-c35fd2111111 (11.11.2011 15:37)

Absturz-ID: bp-f122b821-b3b7-4b5f-aaac-d45112111111 (11.11.2011 15:37)

As you can see I tried several times, getting different logs every attempt. My virus scanner didnt detect anything so far.

I want to start it, then i get the mozilla breakdown message (sorry, a problem occured,...) then I click restart and get another assistant and so forth... --> i can't start it, even if I press shift or the capslock while starting it. Logs: Absturz-ID: bp-8ccc71f6-e1a0-4c5b-8dc1-50b292111111 (11.11.2011 15:38) Absturz-ID: bp-24fe0f7a-50b8-4e62-97ad-c26f72111111 (11.11.2011 15:38) Absturz-ID: bp-252ce953-9ebc-4208-86ec-9962c2111111 (11.11.2011 15:37) Absturz-ID: bp-2400aa95-ab24-437b-88db-c19b62111111 (11.11.2011 15:37) Absturz-ID: bp-edc978a9-cdc3-4f0d-b030-c35fd2111111 (11.11.2011 15:37) Absturz-ID: bp-f122b821-b3b7-4b5f-aaac-d45112111111 (11.11.2011 15:37) As you can see I tried several times, getting different logs every attempt. My virus scanner didnt detect anything so far.

Toutes les réponses (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See: