Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox will not open. Tells me it can't find an unrelated file.

BigLew
BigLew
more options

When trying to start Firefox, I get a window saying "File not found" Then it tells me the specific file which has an xls extension. The file WAS a downloaded year end summary from Discover Card.

When trying to start Firefox, I get a window saying "File not found" Then it tells me the specific file which has an xls extension. The file WAS a downloaded year end summary from Discover Card.

Toutes les réponses (1)

the-edmeister
the-edmeister
  • Moderator
more options

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."