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firefox crashed suddenly and now it won't open at all. Please help

KarMa123
KarMa123
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Firefox crashed suddenly and now it wont open at all. When I click the icon all I get is the spinning pinwheel and have to force quit the program. I've tried rebooting the computer, uninstalling and reinstalling firefox, it won't open in safe mode....it wont do anything at all. Please help.

Firefox crashed suddenly and now it wont open at all. When I click the icon all I get is the spinning pinwheel and have to force quit the program. I've tried rebooting the computer, uninstalling and reinstalling firefox, it won't open in safe mode....it wont do anything at all. Please help.

Toutes les réponses (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: