Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox won't start beyond crash reporter

  • 3 réponses
  • 6 ont ce problème
  • 9 vues
  • Dernière réponse par John99

arora.mini
arora.mini
more options

From the crash reporter, If I say restart Firefox, nothing happens, If I say 'quite firefox', then the crash report is submitted and nothing changes.

Have tried restarting computer to no avail.

Tried testing in safe mode and Firefox still won't load.

From the crash reporter, If I say restart Firefox, nothing happens, If I say 'quite firefox', then the crash report is submitted and nothing changes. Have tried restarting computer to no avail. Tried testing in safe mode and Firefox still won't load.

Toutes les réponses (3)

John99
John99
more options

Hi arora.mini,
Although you did not copy sytem info, aside, it appears from the crash report that you are using an old Firefox 9. It is a startup crash so you will need to use another browser, presumably IE to obtain the Firefox installer. Install the latest version currently Firefox 10.0.2 (Firefox 11 will be out soon but could itself have teething troubles).

Download from http://www.mozilla.org/en-US/firefox/all.html

If a standard installs fail try a clean install but do NOT use any option offered by Firefox or Widows to delete personal information, because that will destroy bookmarks, passwords and settings.

vargto
vargto
more options

I did a clean uninstall and downloaded FireFox (Not the Beta) and installed and the error report comes can't open firefox.

John99
John99
more options

vargto,

I suggest you start your own thread. Follow prompts and links from /questions/new.

Today may not be a good time to upgrade. They are switching from Firefox 10.0.2 to Firefox 11 but started then suspended upgrades.