Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Since upgrading to ver 12 from 9.01 It takes between 15-30 minutes to startup then anything I click just has the spinning wheel ie wait. Both Ie and Chrome work

  • 1 réponse
  • 5 ont ce problème
  • 6 vues
  • Dernière réponse par user633449

more options

I had no issues with Ver 9.01 but since upgrading to Ver 12 it takes forever to startup but is unusable when it finally comes up. Any ideas why and how do I fix it. IE 9 and Chrome have no issues.

I had no issues with Ver 9.01 but since upgrading to Ver 12 it takes forever to startup but is unusable when it finally comes up. Any ideas why and how do I fix it. IE 9 and Chrome have no issues.

Toutes les réponses (1)

more options

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.