Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

FF hangs, does not launch ,hangs when new tab opened.

  • 3 réponses
  • 1 a ce problème
  • 7 vues
  • Dernière réponse par user633449

RyanFort
RyanFort
more options

Hello All,

I am on the beta channel 15.0 , the browser is hanging Continuously , I reinstalled it but the issue remains , the task manager shows as the browser running but it is stuck . When a new tab loads the browser hangs and refuses to maximize and I have kill the process.

Hello All, I am on the beta channel 15.0 , the browser is hanging Continuously , I reinstalled it but the issue remains , the task manager shows as the browser running but it is stuck . When a new tab loads the browser hangs and refuses to maximize and I have kill the process.

Toutes les réponses (3)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

RyanFort
RyanFort Auteur de la question
more options

Hi Tyler,

I had reset the browser , even that did not work and I finally re installed it, but the issue persists.

user633449
user633449
more options

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. Upgrade your graphics drivers to use hardware acceleration and WebGL

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.