Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Can't open attachments on one account but can in another. Something within the one account not functioning?

  • 2 réponses
  • 4 ont ce problème
  • 2 vues
  • Dernière réponse par cor-el

more options

When I click to down load the attachment in one of my Yahoo accounts, the box telling me a virus scan runs and finishes showing "Scanning is complete and no viruses were detected" then i click the Continue button which simply disappears and nothing else happens.

If I forward the same email to another Yahoo account and go through same procedure, the attachment opens and I can Save it or Open it, which seems to indicate the problem is lying within my account . . . but where?

thanks in anticipation

Ciro

When I click to down load the attachment in one of my Yahoo accounts, the box telling me a virus scan runs and finishes showing "Scanning is complete and no viruses were detected" then i click the Continue button which simply disappears and nothing else happens. If I forward the same email to another Yahoo account and go through same procedure, the attachment opens and I can Save it or Open it, which seems to indicate the problem is lying within my account . . . but where? thanks in anticipation Ciro

Toutes les réponses (2)

more options

Hi,

Please see this.

Support

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

See also: