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when launching firefox a pdf opens

  • 2 réponses
  • 1 a ce problème
  • 6 vues
  • Dernière réponse par cor-el

dmli
dmli
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I have a user that is running Firefox 3.6.28 when she launches Firefox a PDF opens with it. It is not a tab.

I have a user that is running Firefox 3.6.28 when she launches Firefox a PDF opens with it. It is not a tab.

Toutes les réponses (2)

user633449
user633449
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First you need to update to Firefox 16.0.2, Firefox 3.6 is no longer supported, and not only is vulnerable to a long list of publicly known security issues, has many hundreds of known bugs and issues. Update Firefox to the latest release.

After updating Firefox, try to Reset Firefox if the issue still exists. Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If it is not a tab then what does she get (maybe attach a screenshot)?

Is this an unfinished download?

In that case try to delete the downloads.sqlite file in the Firefox Profile Folder.

See:

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder