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Firefox crash upon opening, even in safe mode

  • 5 réponses
  • 1 a ce problème
  • 9 vues
  • Dernière réponse par ideato

btpisch
btpisch
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Got rid of old personal info Re-installed multiple times including shut down after

Browser initialized, crashes, submit report... rinse and repeat

Got rid of old personal info Re-installed multiple times including shut down after Browser initialized, crashes, submit report... rinse and repeat

Toutes les réponses (5)

Andrew
Andrew
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

DrewBludd
DrewBludd
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Me too! 

Crash ID: bp-0f874a47-657a-4a7f-88a9-cc3c52110731
Crash ID: bp-6dbf089f-4dfa-4dbd-a448-4ae2e2110529
Crash ID: bp-059514e0-5bc6-4d06-bc8c-e823f2110423
Crash ID: bp-b3936375-40d9-4ca4-a389-935d92110701

Modifié le par cor-el

Andrew
Andrew
  • Moderator
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DrewBludd: Please Ask A New Question to better assist you. Please also click on the crash reports on your side as the reports could not be loaded on my side. By clicking on your side may send the reports but from what I see is that the crashes are old.

Thanks!

btpisch
btpisch Auteur de la question
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Crash ID: bp-1abd1284-d14d-4c4d-9a06-e91612130426

Crash ID: bp-05a6181c-d55c-47e2-ab0a-944812130426

Crash ID: bp-6c05feb5-3af2-4219-a846-5fb232130421

Crash ID: bp-8c27535d-4303-4558-b2a4-f902c2130421

Crash ID: bp-65eb3a40-43a4-4d78-b8f9-707282130421

Modifié le par btpisch

ideato
ideato
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Hello btpisch, you crashed report is malware related, you can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!


thank you