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firefox keeps opening after i close it & close it in start

  • 4 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

Silkaroo
Silkaroo
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I'm using Win 7 IE, and Mozilla I do not open any program.. and Firefox opens! I open a Utube and sometimes the video plays. Other times, it doesn't, and I get the 'Firefox needs to install"... I downloaded, 2-3 times, one download downloads & installs, after I uninstall the version I have now. I have to go to Task manager to turn it off. Within 2 min. it's back on. All I've done is to select a text email from my inbox, no video involved. How can I stop Firefox from opening constantly, pop-up, and "must download" after, "program "you cannot open this file without Mozilla Flash Player. It keeps slowing-down reading my mail, Word, WordPerfect....

I'm using Win 7 IE, and Mozilla I do not open any program.. and Firefox opens! I open a Utube and sometimes the video plays. Other times, it doesn't, and I get the 'Firefox needs to install"... I downloaded, 2-3 times, one download downloads & installs, after I uninstall the version I have now. I have to go to Task manager to turn it off. Within 2 min. it's back on. All I've done is to select a text email from my inbox, no video involved. How can I stop Firefox from opening constantly, pop-up, and "must download" after, "program "you cannot open this file without Mozilla Flash Player. It keeps slowing-down reading my mail, Word, WordPerfect....

Toutes les réponses (4)

philipp
philipp
  • Moderator
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hello, please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

Silkaroo
Silkaroo Auteur de la question
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Will Norton Internet 360 work?

I've run it recently, but found nothing other than cookies.

I had this problem before and after a scan w/ Norton.

Help?

Thanks

philipp
philipp
  • Moderator
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hello, the issue you've described sounds to me that likely some sort of malware might be involved in that. please also perform scans with the different tools recommended above since you'll have a greater change of catching any malware...

Troubleshoot Firefox issues caused by malware

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.