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I have lost the Firefox start page, so can't access the Firefox tab. I keep getting Ask, which I don't want

  • 4 réponses
  • 1 a ce problème
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  • Dernière réponse par Daggy-dad

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For some reason I have started to get a blank type page, rather than the Firefox start page when I open firefox. The blank page has no firefox tab at the top left so I cannot access any of the firefox features by the tab. Also the blank page does not show my bookmarked websites which is an inconvenience. Whenever I type in a search word, the results come up in a page of information promoted by 'Ask"'. I don't want this. I don't know how this has happened but I cannot seem to find a fix. I uninstalled firefox and then reinstalled to see if this would work, but it has not. Can someone help please.

For some reason I have started to get a blank type page, rather than the Firefox start page when I open firefox. The blank page has no firefox tab at the top left so I cannot access any of the firefox features by the tab. Also the blank page does not show my bookmarked websites which is an inconvenience. Whenever I type in a search word, the results come up in a page of information promoted by 'Ask"'. I don't want this. I don't know how this has happened but I cannot seem to find a fix. I uninstalled firefox and then reinstalled to see if this would work, but it has not. Can someone help please.

Solution choisie

You get the orange Firefox menu button when the menu bar is hidden.

  • Firefox menu button > Options
  • View > Toolbars (press F10 to display the menu bar)
  • Right-click empty toolbar area

See:


Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible.

  • Firefox menu button > Options
  • View > Toolbars (press F10 to display the menu bar)
  • Right-click empty toolbar area

Use Toolbar Layout (Customize) to open the Customize window and set which toolbar items to display.

  • check that "Bookmarks Toolbar items" is on the Bookmarks Toolbar
  • if "Bookmarks Toolbar items" is not on the Bookmarks Toolbar then drag it back from the toolbar palette into the Customize window to the Bookmarks Toolbar
  • if missing items are in the toolbar palette then drag them back from the Customize window on the toolbar
  • if you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar setup

You can check for problems caused by a corrupted localstore.rdf file if this didn't fix it.

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Try to use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

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Thanks for this advice. I now have the start page back, but I still lack the Firefox tab at the top left corner which provides access to a number of functions, including print and sending a link to other people.

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Solution choisie

You get the orange Firefox menu button when the menu bar is hidden.

  • Firefox menu button > Options
  • View > Toolbars (press F10 to display the menu bar)
  • Right-click empty toolbar area

See:


Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible.

  • Firefox menu button > Options
  • View > Toolbars (press F10 to display the menu bar)
  • Right-click empty toolbar area

Use Toolbar Layout (Customize) to open the Customize window and set which toolbar items to display.

  • check that "Bookmarks Toolbar items" is on the Bookmarks Toolbar
  • if "Bookmarks Toolbar items" is not on the Bookmarks Toolbar then drag it back from the toolbar palette into the Customize window to the Bookmarks Toolbar
  • if missing items are in the toolbar palette then drag them back from the Customize window on the toolbar
  • if you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar setup

You can check for problems caused by a corrupted localstore.rdf file if this didn't fix it.

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Problem solved thanks folks. daggy-dad