Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Axcess is blocked by page demanding $300 to unblock

  • 1 réponse
  • 2 ont ce problème
  • 3 vues
  • Dernière réponse par philipp

blocked
blocked
more options

a page I'm unable to close is blocking access to my primary user account. I'm now logged on as a guest. Page is demanding $300 moneygram to unblock. Running Windows 7. alt f4, window button&-, window button&m, none will close or bypass this window.

a page I'm unable to close is blocking access to my primary user account. I'm now logged on as a guest. Page is demanding $300 moneygram to unblock. Running Windows 7. alt f4, window button&-, window button&m, none will close or bypass this window.

Toutes les réponses (1)

philipp
philipp
  • Moderator
more options

hello, this sounds like a generic malware/ransomware problem on your system, which isn't related to firefox in particular. this article offers some general advice on how to deal with malware: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-m...