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what do I do if firefox is not working?

  • 1 réponse
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  • Dernière réponse par Ed

aiz_518
aiz_518
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it says 'firefox has stopped working' and whenever I click 'check online for a solution and close the program', nothing happens. what do I do?

it says 'firefox has stopped working' and whenever I click 'check online for a solution and close the program', nothing happens. what do I do?

Toutes les réponses (1)

Ed
Ed
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Hello,

Please try launching Firefox in Safe Mode to see if that helps. If you can't open Firefox at all then holding down the shift key while opening Firefox will put it into Safe Mode.

If Firefox works fine in Safe Mode then it is most likely an add-on that is causing the issue. Follow the instructions in the article linked above to troubleshoot the issue.

If Firefox still doesn't work in Safe Mode then it may be a virus / malware issue. You can try these free programs to scan for malware, which work with your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

I hope that helps. Let me know if not.