Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Automatic update got hung up for over 30 minutes and had to force quit, now firefox opens but nothing functions correctly (tabs, menu, history, etc. broken).

  • 1 réponse
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

kayakian
kayakian
more options

I tried downloading Firefox again manually... from Firefox I got an error message about not being able to open the source. So, I downloaded from Chrome. This worked but Firefox loaded right up with the same problems. I would use the "Help > Troubleshooting Information" menu to reset to factory defaults, but when I click on "Troubleshooting Information" nothing happens (nothing happens when I click on anything within the menu).

I tried downloading Firefox again manually... from Firefox I got an error message about not being able to open the source. So, I downloaded from Chrome. This worked but Firefox loaded right up with the same problems. I would use the "Help > Troubleshooting Information" menu to reset to factory defaults, but when I click on "Troubleshooting Information" nothing happens (nothing happens when I click on anything within the menu).

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.