Firefox chrashs on start
Everytime firefox starts it crash...
I have updated Firefox
also I unistalled it and reinstall but nothing---
Solution choisie
this looks like an issue with hardware acceleration - please try updating your graphics driver (here is the latest version that should work for your configuration: www.geforce.com/drivers/results/66701).
in case this doesn't solve the issue, please press the shift key while you're attempting to launch firefox in order to bring it up in safemode. in the dialog window that opens select "continue in safemode" and then disable hardware acceleration under firefox > options > advanced > general.
Toutes les réponses (5)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Modifié le
After unistalling and reinstalling, I tried with CCleaner (nothing happened)
I unistalled again and finally I tried with an elder FireFox version (23.0)
The following codes are from the actual installed version 23.0
bp-98668ec9-ccfe-4256-aac7-876322130919
bp-38c78083-6146-4bd7-9730-773f32130919
bp-2ab478e0-65ef-44d6-b137-863762130919
bp-6c410b9d-293b-4688-8d76-ee0182130919
bp-95b7ac65-c636-44bb-b6b9-733832130919
And this codes are from 24.0 that I just installed again
bp-bf491084-0035-44d5-afff-4c9a82130919
bp-cd07d131-a7e8-4d63-bce6-96eca2130919
bp-6b1ba4ad-632a-4bf3-ba6b-1f87d2130919
bp-e2134e1f-4206-4c0b-82cb-eca8a2130919
bp-899d1bb3-3c83-4d2b-93e9-8d1562130919
Thank you very much
Solution choisie
this looks like an issue with hardware acceleration - please try updating your graphics driver (here is the latest version that should work for your configuration: www.geforce.com/drivers/results/66701).
in case this doesn't solve the issue, please press the shift key while you're attempting to launch firefox in order to bring it up in safemode. in the dialog window that opens select "continue in safemode" and then disable hardware acceleration under firefox > options > advanced > general.
Modifié le
Definitelly you saved me...
...and now I feel myself a bit like a fool...
Thanks, thanks and one thousand times thanks.
you're very welcome :))