Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Firefox 24 keeps crashing every day constantly on Windows 7 64bit

  • 2 réponses
  • 9 ont ce problème
  • 1 vue
  • Dernière réponse par Accel

more options

Firefox keeps crashing every single day! It's been a long time and I'm starting to get frustrated. It just crashes for unknown reasons. I haven't any Norton software. I tried to restart Firefox in safe mode but it crashes before entering it. I've tried restarting Firefox from the beginning, as if I have just installed it but nothing. Here is the latest crash report that I have: bp-c602fe74-e94f-477c-8212-a97e32131017

Firefox keeps crashing every single day! It's been a long time and I'm starting to get frustrated. It just crashes for unknown reasons. I haven't any Norton software. I tried to restart Firefox in safe mode but it crashes before entering it. I've tried restarting Firefox from the beginning, as if I have just installed it but nothing. Here is the latest crash report that I have: bp-c602fe74-e94f-477c-8212-a97e32131017

Solution choisie

hello Accel, your crash is caused by a library named BitGuard.dll - when you google this file name it is often associated with malware, so i assume your system is infected...

please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (2)

more options

Solution choisie

hello Accel, your crash is caused by a library named BitGuard.dll - when you google this file name it is often associated with malware, so i assume your system is infected...

please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

more options

Thank you very much, I've uninstalled BitGuard after searching for informations and so far I have no more problems.