Anyone know how i can stop firefox 25.0.1 from crashing several times a day?
In the last couple of weeks Firefox 25.0.1 has started randomly crashing, Mainly when i try to open a random page upon the BBC website. When it does so it loses all of my open tabs and the restore previous session greys out and becomes unusable. I have updated all of my addons as far as i know? (should be doing so automatically?)
Solution choisie
Hoody,
I presume you are still having problems.
Memtest is only a diagnostic tool (and it may be run for many hours to do a thorough check). If you do have crashes it is the further crash IDs whilst in safe mode and with plugins disabled that we hope will help.
If it does not crash in that state then further investigation is needed to figure out the cause and get Firefox working normally again.
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Thnx for the responce.
bp-e4ffe22d-6218-4770-8704-faac62131125 25/11/2013 08:16 bp-e08514fb-bdca-4c01-82d6-ced282131121 21/11/2013 17:14 bp-e09f3551-5f0b-48a4-ba37-185f42131108 08/11/2013 13:18 bp-3d3e785c-64e6-4903-8633-343632131013 13/10/2013 12:08 bp-87ff6fc7-e7ee-4ee4-9782-669ed2131011 11/10/2013 11:24
Are the BP reports only the crashes that have happened? as there are many that seem not to be there however there are many other reports that do not start with bp such as these
Report ID Date Submitted bp-e4ffe22d-6218-4770-8704-faac62131125 25/11/2013 08:16 1b348313-56f6-4a14-a49e-ed9405daf751 24/11/2013 20:49 12efa419-abf9-451d-844c-4c6dee3a3efd 23/11/2013 21:08 1323c5af-ad9c-4732-a596-92f0c02959a0 23/11/2013 11:25 1a9949bf-f5b2-4160-b2dc-23731ceee5b4 22/11/2013 09:51 7d50e67a-17db-44dd-a32c-5adc9bf5443e 21/11/2013 20:40 bp-e08514fb-bdca-4c01-82d6-ced282131121 21/11/2013 17:14 01d18277-fe78-45bb-a2fe-1c5de8cb5163 21/11/2013 14:22 1bec08ba-72f1-447e-98f4-ab0e7c469c3a 19/11/2013 08:39 fc2339a1-3ce4-4420-849a-5d335e337871 16/11/2013 11:52 7c09059d-2351-4761-9529-9a6ebbf05d09 15/11/2013 18:43 ca62702b-c94b-4be7-a0c2-0a49960ec847 14/11/2013 21:03 3d29010a-2e1c-4768-b7f4-22fb27cd9d2b 14/11/2013 17:29 794d578b-eb35-4d8f-ae65-606f8412d687 14/11/2013 09:24 31355eb0-db05-4ba3-a510-10271ea98225 12/11/2013 21:06 de9c17ba-2dee-4355-b271-cb1232113779 11/11/2013 20:59 5031ad42-9922-4992-b7d7-3a400b429cbb 11/11/2013 11:14 55b2b71f-5e07-4e1a-8fff-a09e1e302d6f 10/11/2013 21:04 bp-e09f3551-5f0b-48a4-ba37-185f42131108 08/11/2013 13:18 502ef6a0-362a-45f3-b71f-40ac6a754c01 07/11/2013 08:47 c4be7db3-8bc8-414e-b505-0582e8078fbe 06/11/2013 15:29 b9f0fbec-62cd-431f-9b14-ae340d1a349d 05/11/2013 21:06 85bce880-6c37-43a2-8d73-bab33d6e0f3c 05/11/2013 11:34 1b8b1611-14dc-4e44-8b6f-345072e8cb9c 04/11/2013 08:11 ecb495f1-0d88-403c-9bad-846117b87e17 03/11/2013 20:53 15e72405-7d8c-468f-a348-5141b5270279 02/11/2013 12:12 3416d242-be72-44cb-8b0b-f7a69552b930 01/11/2013 20:59 be5e2f59-53eb-4aa1-89f9-8b3c1a43a511 01/11/2013 08:03
'edit formatted ~j99
Modifié le par John99
Seems copying and pasting several at once has jumbled them up XD
Hi Hoody,
Can you try using Firefox in safe mode and with all plugins disabled. It will probably still crash but the crash reports may be a bit more meaningful.
I am no expert on interpreting these but the first ones above possibly relate to memory and or the js compiler as problems. it may well be worth trying to check your RAM memory is ok
Thnx, will give memtest a go. As far as i know there is no probs as nothing else crashes though.
Hello,
I am glad to hear that your problem has been resolved.
If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.
I hope you continue using our products and thank you for contacting Mozilla Support.
Solution choisie
Hoody,
I presume you are still having problems.
Memtest is only a diagnostic tool (and it may be run for many hours to do a thorough check). If you do have crashes it is the further crash IDs whilst in safe mode and with plugins disabled that we hope will help.
If it does not crash in that state then further investigation is needed to figure out the cause and get Firefox working normally again.
I now presume the problem is resolved. (Possibly you found a loose memory card or something) If you still have problems please post back again.