Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Why can't I delete this box full of Firefox control icons from my toolbar?

  • 1 réponse
  • 1 a ce problème
  • 6 vues
  • Dernière réponse par cor-el

more options

I don't know where it came from, but there is a box full of what appear to be Firefox control icons over to the right of my Google search field on the toolbar. There are two rows; on the top row, they are all greyed-out, if looks like 'back', 'forward', 'reload page', 'cancel', 'downloads', and so on (they're icons, not words, but I think that's what they correspond to). On the bottom row, there's one like a clock, and one like 'favorites', those are in white. Clicking on any of this stuff does nothing, and if I double-click and hit 'customize', the whole box behaves as a single object, but I can't delete it.

I'd be happy to add a screen shot, but I don't know how. I looked around the Mozilla pages and the internet, but I don't see anything like this. Sorry! Thanks!

I don't know where it came from, but there is a box full of what appear to be Firefox control icons over to the right of my Google search field on the toolbar. There are two rows; on the top row, they are all greyed-out, if looks like 'back', 'forward', 'reload page', 'cancel', 'downloads', and so on (they're icons, not words, but I think that's what they correspond to). On the bottom row, there's one like a clock, and one like 'favorites', those are in white. Clicking on any of this stuff does nothing, and if I double-click and hit 'customize', the whole box behaves as a single object, but I can't delete it. I'd be happy to add a screen shot, but I don't know how. I looked around the Mozilla pages and the internet, but I don't see anything like this. Sorry! Thanks!

Solution choisie

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


This issue can be caused by an extension that isn't working properly.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

more options

Solution choisie

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


This issue can be caused by an extension that isn't working properly.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.