Got a message from Firefox that Serw.Clicksor.W32 has infected my computer and asked me to call at 1-888-862-6483. Who is this?
I have seen this message twice on my computer, it comes with the Firefox logo and asked me to call at that number. I have not called, I ran a scan on my computer but nothing showed up.
Solution choisie
That could be a scam caused by malware on your system. Firefox itself does not scan for malware and would not ask to you call such a phone number to resolve the problem.
Firefox does protect you against known malware and phishing sites, but that presents a red background screen with a warning
- https://support.mozilla.org/en-US/kb/how-does-phishing-and-malware-protection-work
- https://www.mozilla.org/firefox/its-a-trap.html
- https://www.mozilla.org/firefox/its-an-attack.html
Scan for and Remove Malware
Follow the instructions in the link below. Download (the FREE versions) of the scanners, update them (signatures), close your browsers, and scan. Do this with as many of the scanners as possible. Not all malware scanners detect the same items/malware; it depends on their signatures. Hence, you should run several..As a last resort, you can get online help to remove malware at one of the forums at the bottom of the article.
Toutes les réponses (2)
Solution choisie
That could be a scam caused by malware on your system. Firefox itself does not scan for malware and would not ask to you call such a phone number to resolve the problem.
Firefox does protect you against known malware and phishing sites, but that presents a red background screen with a warning
- https://support.mozilla.org/en-US/kb/how-does-phishing-and-malware-protection-work
- https://www.mozilla.org/firefox/its-a-trap.html
- https://www.mozilla.org/firefox/its-an-attack.html
Scan for and Remove Malware
Follow the instructions in the link below. Download (the FREE versions) of the scanners, update them (signatures), close your browsers, and scan. Do this with as many of the scanners as possible. Not all malware scanners detect the same items/malware; it depends on their signatures. Hence, you should run several..As a last resort, you can get online help to remove malware at one of the forums at the bottom of the article.
Modifié le par TheOldFox
Thank you for your help, I ran the malware and Supera antivirus and got rid of a lot of unrecognizable files, many of those were justified but I feel better knowing they are not looking over my shoulder. Thanks a lot, JU