Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

logging in issues

  • 1 réponse
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par kobe

Bettyboophume
Bettyboophume
more options

tryimg to log in. am told that password and username is ok. tried many times to put in captcha phrase. keeps refusing captcha even when correct. any other way to log on?

tryimg to log in. am told that password and username is ok. tried many times to put in captcha phrase. keeps refusing captcha even when correct. any other way to log on?

Solution choisie

What are you logging into?

Have you tried clearing cache etc.


Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.
Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

kobe
kobe
more options

Solution choisie

What are you logging into?

Have you tried clearing cache etc.


Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.