Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I accidentally downloaded a website for coupons and its toolbar keeps popping up? I want to completely get rid of it on my internet. How do I do this?

danigirlrocks28
danigirlrocks28
more options

I accidentally downloaded a website for coupons and its toolbar keeps popping up at the top of my internet window. I went to the toolbar options and unchecked it but when I get back into the internet it is up again. I want it completely gone so that it doesn't even have a chance to be seen. I don't want it. How do I get rid of it?

I accidentally downloaded a website for coupons and its toolbar keeps popping up at the top of my internet window. I went to the toolbar options and unchecked it but when I get back into the internet it is up again. I want it completely gone so that it doesn't even have a chance to be seen. I don't want it. How do I get rid of it?

Toutes les réponses (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I would start off with Firefox's Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then look for unwanted extensions and try the Remove button.

If the Remove button is missing, this usually means the extension was installed through the Windows installer. In that case, check for it in the Windows Control Panel, Uninstall a Program. Clicking the "Installed on" column header will bring the most recent additions to the top for easier spotting.

After you get rid of it, assuming you can remove it in one of those two ways, I suggest "mopping up" with some malware removers. This article lists tools that other Firefox users have found helpful: Troubleshoot Firefox issues caused by malware.

Any luck?