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I use Xfinity email and this problem only exsists when I am trying to read some emails - "unresponsive script" - help

  • 1 antwurd
  • 1 hat dit probleem
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  • Lêste antwurd fan FredMcD

rejuvmoz
rejuvmoz
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In Xfinity email, and I want to double click on an email in my list, I get the famous "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete." message. This seems to only occur if the email has attachments but not always. It's a little maddening. Thanks, Dave

In Xfinity email, and I want to double click on an email in my list, I get the famous "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete." message. This seems to only occur if the email has attachments but not always. It's a little maddening. Thanks, Dave

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FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > Network > Cached Web Content: Clear Now

and

  • Remove Cookies

Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.