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Suddenly Firefox is crashing just as I hit send on an email...losing everything I've written! I hate IE, too. So what's the best browser?

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LindaMS
LindaMS
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Suddenly Firefox is crashing just as I hit send on an email...losing everything I've written! I hate IE, too. So what's the best browser?

Suddenly Firefox is crashing just as I hit send on an email...losing everything I've written! I hate IE, too. So what's the best browser?

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cor-el
cor-el
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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: