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Firefox window opens but I can't load any websites. AlsoI can't open a new tap. It does not show any error massages. Other browsers work fine. Please help

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  • Lêste antwurd fan CoryMH

Larshesse
Larshesse
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Firefox window opens but I can't load any websites. Also I can't open a new tap. It does not show any error massages. Other browsers work fine. I enter any websites address and hit enter, nothing will happen just the address is gone and its still on the main firefox start-up page. Please help ?!

Firefox window opens but I can't load any websites. Also I can't open a new tap. It does not show any error massages. Other browsers work fine. I enter any websites address and hit enter, nothing will happen just the address is gone and its still on the main firefox start-up page. Please help ?!

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CoryMH
CoryMH
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.