Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
   • Click the menu button , click on help and select Troubleshooting Information.
   • Type about:support into the Firefox address bar and press the enter key.
2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Hello

Thanks for you answer - here we go with the troubleshooting infos --- Application Basics

Name: Firefox Version: 33.1 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: BetterPrivacy Version: 1.68 Enabled: true ID: {d40f5e7b-d2cf-4856-b441-cc613eeffbe3}

Name: Dictionnaire français «Classique» Version: 4.3 Enabled: true ID: fr-classique@dictionaries.addons.mozilla.org

Name: Ghostery Version: 5.4.1 Enabled: true ID: firefox@ghostery.com

Name: LastPass Version: 3.1.54 Enabled: true ID: support@lastpass.com

Name: NoScript Version: 2.6.9.3rc3 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: npIpcam Version: 2.0.1.7 Enabled: true ID: npapi@n.com

Name: Perspectives Version: 4.5.2 Enabled: true ID: perspectives@cmu.edu

Name: Readability Version: 2.4 Enabled: true ID: readability@readability.com

Name: SPDY indicator Version: 2.1 Enabled: true ID: spdyindicator@chengsun.github.com

Name: Troubleshooter Version: 1.1a Enabled: true ID: troubleshooter@mozilla.org

Name: User Agent Switcher Version: 0.7.3 Enabled: true ID: {e968fc70-8f95-4ab9-9e79-304de2a71ee1}

Name: Xmarks Version: 4.3.5 Enabled: true ID: foxmarks@kei.com

Name: Adobe Acrobat - Create PDF Version: 1.1 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Graphics

Device ID: 0x 126 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Vendor ID: 0x8086 WebGL Renderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine windowLayerManagerRemote: true AzureCanvasBackend: quartz AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 102400 browser.cache.disk.smart_size_cached_value: 640000 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.fixup.alternate.enabled: false browser.history_expire_days_min: 10 browser.history_expire_days.mirror: 180 browser.newtab.url: about:blank browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.dont_prompt_on_enter: true browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20141030112145 browser.startup.homepage: https://www.google.com/ncr browser.startup.homepage_override.buildID: 20141030112145 browser.startup.homepage_override.mstone: 33.1 browser.tabs.warnOnClose: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 33.1 font.internaluseonly.changed: true font.name.serif.x-western: Verdana media.gmp-gmpopenh264.lastUpdate: 1415357552 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1415913133 network.cookie.prefsMigrated: true network.protocol-handler.external.mailto: false network.security.ports.banned: 8118,8123,9050,9051 places.database.lastMaintenance: 1416012207 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 places.last_vacuum: 1296166981 plugin.disable_full_page_plugin_for_types: application/x-bittorrent,application/pdf plugin.importedState: true plugin.state.doubletwistwebplugin: 0 plugin.state.folx3plugin: 0 plugin.state.folxnetscapeplugin: 0 plugin.state.officelivebrowserplugin: 0 plugin.state.sharepointbrowserplugin: 0 print.print_bgcolor: true print.print_bgimages: true print.print_colorspace: print.print_command: print.print_downloadfonts: false print.print_duplex: 0 print.print_evenpages: true print.print_footerleft: print.print_footerright: print.print_headerleft: print.print_headerright: print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_pagedelay: 500 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_type: 1 print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_plex_name: print.print_printer: print.print_resolution: 0 print.print_resolution_name: print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 17 print.print_unwriteable_margin_left: 17 print.print_unwriteable_margin_right: 17 print.print_unwriteable_margin_top: 17 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.warn_viewing_mixed: false security.warn_viewing_mixed.show_once: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1413937753

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features

Anyone ? This is really annoying :(