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Can't open attachment while composing the email

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  • 2 hawwe dit probleem
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  • Lêste antwurd fan user01229325

domii
domii
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Hi, Can anybody help with this issue? I try to open the attachment to check the doc. I attached but no luck, it popped up a new email instead of the attachment.

Please help! Thanks.

Hi, Can anybody help with this issue? I try to open the attachment to check the doc. I attached but no luck, it popped up a new email instead of the attachment. Please help! Thanks.

Alle antwurden (1)

user01229325
user01229325
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What are you doing that does not work?

I had no problem using the Attach button and placing a .docx file in the attachment window to the right of the address bar. From there I can double click the file or right click the file and select Open and in both cases using a .docx file it opened MS Word and displayed the document.

When I tried it with a .jpg file it would not work. I went into Tools-Options-Attachments-Incoming it was set to use Microsoft Office 2010 for .jpg files so I changed it to using Photoshop CC and it worked fine after that.

I tested with a .pdf and that works fine.